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Company's Profile

Established: 2004
Line of Business: Cloud Platform
Address: 18 Aharon Bart St., Petah Tikva
Phone: 972-3-6252200
Email: [email protected]
Website: www.servicenow.com
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About Service now

ServiceNow helps organizations improve the work experience of their employees through the Now Platform. The Now Platform enables companies to digitize and automate their processes, so they can better articulate their company’s vision and streamline the work experience of employees worldwide. ServiceNow is one of the fastest growing cloud companies. It was ranked first by Fortune Magazine in its prestigious Future 50 ranking, and as one of the 100 Best Companies to Work For in 2021. Eighty percent of Fortune 500 companies are ServiceNow clients.

ServiceNow, which was founded in 2004, is a global, U.S.-based company. It is headquartered in Santa Clara, California. The company has about 6,900 clients and is spread across more than 70 branches, located in approximately 30 countries. The company has 16,000 employees across the world.

ServiceNow’s R&D center in Israel was founded in 2014 after the acquisition of Neebula. ServiceNow then continued to expand its operations in Israel, acquiring SkyGiraffe in 2017, AppSee in 2019, and Loom Systems in 2020. The Israeli site has approximately 200 employees and is growing at a fast rate. 

ServiceNow Israel is a strategic site that develops a variety of products, including parts of the company’s core and mobile platforms, as well as its IT Operations and AIOps solutions. Teams in Israel work with varied technologies, developing innovative solutions to complex and high-volume problems. New product lines and some of ServiceNow’s more innovative machine learning-based solutions have started as innovation ideas at the Israel site. 

Organizational Culture of Teamwork and Self Expression

ServiceNow believes that teamwork is the key to success. The company encourages people within its organization to strive for creativity, innovation, inclusivity, and most importantly, to enjoy the journey. ServiceNow aims to be a company in which every person can express themselves freely and be who they are. 

Supporting its Employees

ServiceNow prioritizes its employees and believes that their personal development is the key to its success. Each employee has a budget for courses and training, in addition to full access to Udemy, a professional training site. ServiceNow has moved to a highly flexible hybrid model, in which employees can choose to work from home, the office or a combination of both. Within this model, teams are encouraged to meet regularly and enjoy the advantages of in-person collaboration. The company’s site in Israel employs people from locations across Israel, including Netivot, Shlomi, Arad, and Kfar Tavor. 

ServiceNow launched a new employee onboarding experience in 2019, based on an in-house product of the company, which enables employee onboarding at any time from any place.

Corporate Responsibility and Community Outreach

ServiceNow encourages employees to give back to the community. The employees of the Israeli site participate in several volunteering activities throughout the year, while each employee receives a time allocation that they can use for volunteering year-round. The Israel site, which holds the highest volunteering rates in ServiceNow globally, organizes volunteering activities that employees can participate in throughout the year, in cooperation with the Ruach Tova organization.

Each year, in each of its locations, ServiceNow adopts organizations and invests in them, volunteers in them and donates to them, while implementing various initiatives during the year according to need and world events. In addition, the company encourages employees to donate to a variety of causes and matches their  donations. In 2020, ServiceNow donated over $5 million USD, $1.2 million of which was earmarked to provide relief from the COVID-19 pandemic.

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