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Company's Profile

Established: 2011
Line of Business: SaaS
Address: 1 Walter Mozes St., Tel Aviv
Email: [email protected]
Website: https://www.walkme.com
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Company Executives

  • Dan Adika, WalkMe

    Dan Adika

    CEO

    WalkMe

  • Hagit Ynon, WalkMe

    Hagit Ynon

    CFO

    WalkMe

  • Chelsea Pyrzenski, WalkMe

    Chelsea Pyrzenski

    CPO

    WalkMe

  • Adriel  Sanchez, WalkMe

    Adriel Sanchez

    CMO

    WalkMe

  • Scott Little, WalkMe

    Scott Little

    CRO

    WalkMe

  • Sunil Nagdev, WalkMe

    Sunil Nagdev

    CSG

    WalkMe

  • Paul Shinn, WalkMe

    Paul Shinn

    General Counsil

    WalkMe

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About WalkMe

WalkMe is an Israeli high-tech company that develops a cloud-based platform that simplifies the use of websites and applications, regardless of their complexity, through guidance and interaction based on the Digital Adoption Platform (DAP) model that the company invented.
Walkme was founded in 2011 by CEO Dan Adika and his partners at the time, Rafael Sweary, Yuval Shalom Ozanna, and Eyal Cohen.

The company currently boasts 35 million users in 42 countries worldwide. Its business customers include thousands of companies, among them major international corporations, such as Nestlé, Siemens, LinkedIn, Walgreens, Okta, Warner Music Group, and more.

The company is ranked as a leading DAP platform on the international G2 ranking and is the only supplier appearing on the list of the best products for the business sector for 2023.

IPO on Nasdaq at a value of 2.6 billion dollars

The original idea and the accelerated development of the company were recognized by international ratings and research companies; WalkMe was ranked time and again as one of the fastest-growing technology companies in North America. The research company, Gartner awarded the company with the “Cool Vendor” title. In 2021, the company went public on the Nasdaq at a value of 2.6 billion dollars. Presently, it employs nearly 1,000 people, some located at the company’s headquarters in Tel Aviv, with others distributed across the United States, Japan, Australia, and Europe. The company has offices in Tel Aviv, San Francisco, Raleigh, Paris, London, Berlin, Tokyo, Sydney, and Singapore.

A new category in the high-tech world

Unlike other technology companies, WalkMe didn’t merely enhance an existing product or service but pioneered a new category.
Establishing the company was sparked by a real-world need when one of the founders’ mothers sought assistance with routine online banking. When, after a few weeks, she asked again for help with using the website, it was clear that there was a large demand for user guidance on various websites. WalkMe emerged as a platform to streamline user experiences.

The turning point: company’s move to the business market

In the first two years after its founding, WalkMe focused on the consumer market, meaning regular users from the general population. That all changed in July 2013, after the company responded to a commercial request for an employee training platform and shifted its focus to the corporate market.

A platform that stands at the top of the corporate software pool

The WalkMe platform essentially stands at the forefront of the company’s database, providing management with insights into how the employees use applications while identifying challenges, to ensure that the acquired software generates value. By identifying user behaviors and difficulties, WalkMe empowers employees to overcome challenges, creating user-friendly interfaces for any organizational software or application.
In this way, new software and applications can be implemented while saving money, reducing risks, increasing productivity, and boosting employee satisfaction. The WalkMe platform allows any organization or business to equip itself with the tools to deal with today’s dynamic technological changes and to adopt new processes and advanced software.
WalkMe operates seamlessly on existing websites without the need for additional code. Over the years, the platform has evolved, incorporating artificial intelligence (AI) capabilities, such as the automated identification of users needing guidance to complete specific actions. With 23 registered patents and an additional 27 pending, WalkMe is driving the next phase of DAP development.

Shaping the future in the world of work

The WalkMe platform builds a new standard of work with conversation automation while leveraging text-to-action capabilities. The AI underlying the platform was designed not only to understand user behavior but also their initial intent, paving the way for a personalized and improved user experience.

The three levels of the platform

The company’s platform is based on three pillars: Data, Action, and Experience. On the data level, the platform optimizes corporate software investments and business processes, with an organizational bird’s-eye view of how the systems are used and what the actual user experience looks like.
Action leverages organizational data to design experiences that enhance user engagement in work processes, and their implementation using pre-built tools. This occurs without any prior knowledge of development or code, significantly accelerating time-to-value and empowering departmental managers.
The experience pillar is based on the platform intuitively providing employees with information that streamlines their work across desktop, mobile, and web.

Shadow AI

The company is constantly working on developing products and solutions that correspond with the needs of the field. One of the most recent and popular innovations is Shadow AI, which addresses the growing use of AI-based applications, like Chat GPT. Shadow AI identifies software installed by employees without the organization’s knowledge, and then guides employees on the proper usage of these programs.
Shadow AI provides visual messages to employees, alerting them to accepted practices, thus minimizing the risk of improper data usage.
WalkMe continues to focus on developing products aligned with industry needs, with Shadow AI being one of its popular and relevant solutions in response to the evolving landscape of AI-based applications.

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