Workiz

Founded in 2018, Workiz is the leading field service management (FSM) platform, serving over 120,000 professional home service pros across North America. Built for the people who keep the world running, Workiz unifies the entire service workflow, including scheduling, dispatching, payments, and AI-driven communication, into one intelligent system.

By eliminating operational chaos and automating everything but the wrench, Workiz enables home service businesses to scale with enterprise-level power and field-tested simplicity.

Answering a Real Market Need

When Workiz entered the market, many service businesses were still relying on paper-based workflows, spreadsheets, and multiple communication tools to manage daily operations. Recognizing the inefficiencies this created, the company developed a platform designed specifically for home service businesses, including locksmiths, HVAC contractors, electricians, plumbers, garage door companies, and other home service pros.

By digitizing and automating core business processes, Workiz helps business owners to scale their business, improve efficiency, increase profitability, and deliver a better customer experience.

Since its founding, the company has experienced significant growth and has secured backing from leading venture capital firms, including Lead Edge Capital, Aleph, Magenta Venture Partners, and New Era Capital Partners.

AI Innovation

Workiz is leading the market with its Genius AI suite, featuring products powered by AI:

• Genius Answering: Automatic answering and dispatching for incoming calls, scheduling jobs, assigning technicians directly on all calendars, and transferring accurate information to clients.
• Genius Phone: Comprehensive communication suite with real-time call transcription and summarization.
• Smart Messaging: Automated drafting of messages and emails.
• Genius Leads: Identifying leads and converting them into work orders.
• Genius Scheduling: Smart time-window selection based on location and task coordination.
• Jessica: Workiz’s “AI receptionist” allows 24/7 answering and prevents the loss of leads, resulting in revenue increases for businesses.
• Genius Marketing: Automated campaign management, Reputation management, Google review management turning a service pros’ existing customer data into new booked jobs and recurring revenue.

Organizational Culture and People at the Center

At Workiz, innovation begins with people. The company is committed to fostering a workplace culture built on transparency, collaboration, flexibility, and continuous learning.

Employees benefit from a hybrid work environment, professional development opportunities, wellness initiatives, and community engagement programs. Workiz believes that empowering employees to grow both personally and professionally is essential to building a successful and sustainable organization.

With teams spanning product development, engineering, customer success, sales, marketing, and operations, every employee plays a meaningful role in helping service professionals run stronger businesses and better serve their communities.

Winning the Duns 100

Being recognized among the Duns 100 Best Workplaces represents an important milestone for Workiz and reflects the company’s commitment to both business excellence and employee experience.

Looking ahead, Workiz remains focused on advancing the field service management industry through innovation, AI, and customer-centric solutions. The company continues to invest in technologies that help service businesses operate more efficiently, grow sustainably, and compete successfully in an increasingly digital world.